LAGOM SUBSCRIPTION SERVICES
About us
- Belagom AB registration number 559103–4672 , Holländargatan 22, 113 59 Stockholm, (Lagom).
- The terms and conditions for Lagom subscription (“Terms”) are listed below. If you have any questions about our subscription services or products, please contact us at (+46) 8 5124 2100 / info@be-lagom.com .
- We may change these terms from time to time. Unless we expressly provide a delayed effective date, any changes will be effective immediately upon posting of such updated terms. Your continued use of our Lagom Subscription Services constitutes your agreement to be bound by these Terms, as amended from time to time. Therefore, please check this page occasionally to ensure that you are happy with any changes to these Terms.
How to create a subscription
- To create a subscription, you must be 18 years of age or older, with a Swedish registered postal address, have an account profile set up within www.be-lagom.com and provide a valid payment method (as described below) (“Subscription”).
- Any subscription created by you becomes effective immediately after completing the checkout process and continues until the subscription is terminated (as described below), modified or paused by you or us in accordance with these Terms.
- Once you have created a subscription, you will receive an email from us to confirm that your subscription is active.
- We are not responsible for any omissions or errors caused by you during the creation of a subscription and you warrant that all information provided by you is true and correct. If you need further assistance in creating a subscription, please visit the Subscription page on our website or contact the Lagom team.
- When your subscription reaches the end of its current period, as selected by you during creation, it will automatically renew on a monthly basis until canceled, paused or modified by you (see below for details).
Subscription products
- Subscriptions are only available on selected Lagom products and in the quantities presented on the website.
- You can create multiple subscriptions at any time. If you wish to cancel, change or pause an existing subscription, you can do so by logging into your account profile and accessing your subscriptions.
- If you pause or change the details of your Subscription, all such changes to your Subscription shall be governed by these Terms and these Terms shall continue to apply until your Subscription is either canceled or terminated in accordance with these Terms.
- In the event of compensation or an offer involving you being offered extra products, you will need to redeem these and you will receive an email from Lagom with instructions on how to redeem your product(s). No cash option will be offered.
- You acknowledge that the subscription price (if applicable) cannot be used in conjunction with any other prices available on the Products (or any other offer generally available through Lagom) published by us.
- We will make reasonable efforts to ensure the availability of the products on our website, but cannot guarantee any product availability. If any of the products placed under a subscription are out of stock (whether due to normal stock fluctuations or any event beyond our reasonable control) we will be unable to supply relevant aspects of the subscription to you and will not be liable for any consequences that you have suffered or caused as a result. If this event occurs, our Lagom team will contact you to let you know which alternative products are available in stock so that you can continue your subscription , for that particular month or to discuss other options available.
Billing
- We only accept payment via Klarna. We reserve the right to update and/or otherwise change your chosen payment method from time to time.
- By signing up for a Subscription, you authorize us to charge your Payment Method for your first Subscription and each Subscription created thereafter in accordance with the applicable Subscription Price(s) published by us and applicable. Please note that the payment facility is operated by Worldpay , which processes your chosen payment method on our behalf. Your use of the Payment Facility will be subject to their terms and conditions. You should ensure that you have read and agree to Worldpay’s terms and conditions before using the payment facility.
- Worldpay operates a secure server to process your payment details. They encrypt your credit or debit card information (or other relevant) and authorize payment instantly. We only keep the last four digits of your credit or debit card for our records and to help you recognize and select your preferred payment method without having to enter the information each time, creating a more streamlined shopping experience for you. This means that your full credit or debit card details are never disclosed to and/or stored by us. To understand how our payment processor uses your information, we recommend that you read their privacy policy: http://www.worldpay.com/se/privacy-policy .
- When you create a subscription, your first subscription fee is billed immediately. Unless we expressly communicate otherwise, any subsequent fees related to your subscription will be charged on the day the Products are shipped to you until your subscription is canceled by you or us in accordance with these Terms.
- The charges, if any, for each Subscription Delivery sent will be invoiced by the payment method you have chosen to create the relevant Subscription or as prescribed from time to time. If for any reason we are unable to obtain payment for you for your subscription order, we will notify you by email and ask you to resolve the issue. Your subscription will be put on hold and no further orders will be processed or shipped until the issue is resolved by you. If the payment issue is not resolved within a reasonable time after being notified by us, we reserve the right to cancel your subscription immediately without notice to you.
Delivery
- All subscriptions are subject to standard delivery only and therefore exclude ‘next day’ or ‘Saturday’ delivery options.
- Standard delivery is provided for all subscriptions at no extra charge to you.
- Please note that additional delivery restrictions may apply to your subscription. For further information on delivery restrictions (in particular relating to certain geographic delivery restrictions), please see our Delivery and Returns Policy for further information.
Cancel and pause your subscription
- There may be times when, despite our best efforts, we are unable to ship the products relating to your subscription. This may include (but is not limited to) circumstances where any of the products in your subscription are out of stock (whether due to normal inventory fluctuations or otherwise) or otherwise discontinued when your subscription is due to ship.
- If any of the events under clause 24 occurs, the following procedure will apply:
- You will receive an email from us to confirm that there has been a problem with your subscription and that delivery of your products will not take place.
The Lagom team will contact you directly to see if they can help with the above subscription issues.
Lagom can provide a solution (for example giving you a replacement in the form of another product to compensate for products that are not in stock) they will do so. If you confirm that you are satisfied with the solution, the subscription will be removed from the “paused” state and the Subscription will resume.
In the event that we are unable to resolve the issue with your subscription (for example, one of the products in your subscription has been delisted ), we will discuss the available options with you. These may include canceling the “paused” subscription and setting up a new subscription for currently available products by agreement.
There may be times when you decide you want to “pause” your own subscription. For example, you might want to do this if you know you’ll be away on vacation. If you want to pause an existing subscription, do the following steps: – Log in to your personal Lagom account. – Click on the “Subscriptions” tab; and – Click the ‘Pause subscription’ button.
Please note that any subscriptions that have been placed in a “paused” state in accordance with Section 26 above will remain paused for a period of 1 month. After this period, your subscription will be reactivated automatically. Contact Lagom if you need further help pausing your subscription or if you have other similar questions.